SHIPPING
All orders placed before 12pm AEST will be shipped on the same day unless stated otherwise (excludes public holidays and weekends).
If you place your order over a weekend or on a public holiday it will be processed and sent out over the following business days (Monday – Fridays).
How to track your order
Tracking will be provided for all orders, you will be sent an email once your order is dispatched (please also check the junk/spam folder).
Aus Post https://auspost.com.au/mypost/track/#/search
DHL express https://www.dhl.com/en/express/tracking.html
Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, holidays, and extreme weather events.
Shipping Rates & Free Delivery
Australia
Free Shipping
Free Standard shipping for orders over $99.
Free Express shipping for orders over $149.
Spend $99 or Less - Shipping Costs
Standard shipping is $10 AUD
Express Shipping is 15 AUD.
Estimated Delivery Times
Regular orders: ETA 2-7 business days.
Express orders: ETA 1-3 business days.
Orders are sent via Australia Post.
United States
Free DHL Express shipping for all USA orders over $199 USD
Spend Less Than $199 USD?
Pricing and delivery timeframes vary based on your location and order weight.
To easily calculate shipping simply follow these steps:
- Add your desired products to cart
- Head to the cart page
- Use our shipping calculator by entering your country of origin and postcode.
Please note pricing may vary depending on weight.
Duties, Taxes & Levies
Please note that there may be duties and taxes levied on your shipment in your destination country.
The receiver is solely responsible for paying any customs charges and for completing any required paperwork or documents needed to clear the package.
**Please note that if a parcel is returned to us due to failed duties and taxes payment, any refund processed will not include the shipping costs associated with the initial delivery, as well as the costs involved in returning the parcel to us. It is the responsibility of the customer to ensure all necessary duties, taxes, and paperwork are completed and paid for a successful delivery. We appreciate your understanding.
Additionally, if you do not respond to DHL regarding an incorrect address or fail to provide necessary address corrections, resulting in the return of the parcel, the same refund policy will apply.**
Canada
Free DHL Express shipping for all USA orders over $199 CAD
Spend Less Than $199 CAD?
Pricing and delivery timeframes vary based on your location and order weight.
To easily calculate shipping simply follow these steps:
- Add your desired products to cart
- Head to the cart page
- Use our shipping calculator by entering your country of origin and postcode.
Please note pricing may vary depending on weight.
Duties, Taxes & Levies
Please note that there may be duties and taxes levied on your shipment in your destination country.
The receiver is solely responsible for paying any customs charges and for completing any required paperwork or documents needed to clear the package.
**Please note that if a parcel is returned to us due to failed duties and taxes payment, any refund processed will not include the shipping costs associated with the initial delivery, as well as the costs involved in returning the parcel to us. It is the responsibility of the customer to ensure all necessary duties, taxes, and paperwork are completed and paid for a successful delivery. We appreciate your understanding.
Additionally, if you do not respond to DHL regarding an incorrect address or fail to provide necessary address corrections, resulting in the return of the parcel, the same refund policy will apply.**
Rest of World
Free Shipping
Free DHL Express shipping for orders over $249 AUD on selected countries.
Spend Less Than $249 AUD?
Pricing and delivery timeframes vary based on your location and order weight.
To easily calculate shipping simply follow these steps:
- Add your desired products to cart
- Head to the cart page
- Use our shipping calculator by entering your country of origin and postcode.
Please note pricing may vary depending on weight.
Duties, Taxes & Levies
Please note that there may be duties and taxes levied on your shipment in your destination country.
The receiver is solely responsible for paying any customs charges and for completing any required paperwork or documents needed to clear the package.
**Please note that if a parcel is returned to us due to failed duties and taxes payment, any refund processed will not include the shipping costs associated with the initial delivery, as well as the costs involved in returning the parcel to us. It is the responsibility of the customer to ensure all necessary duties, taxes, and paperwork are completed and paid for a successful delivery. We appreciate your understanding.
Additionally, if you do not respond to DHL regarding an incorrect address or fail to provide necessary address corrections, resulting in the return of the parcel, the same refund policy will apply.**
