White Mapping Pen

SHIPPING

Same Day Dispatch for both Domestic and International orders.

All orders placed before 12pm AEST will be shipped on the same day unless stated otherwise (excludes public holidays and weekends). Due to COVID-19 we might experience processing or delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible!

AUSTRALIA DELIVERY

Free Standard shipping for orders over $99.

Free Express shipping for orders over $149.

Standard shipping is charged at a flat rate of $10 AUD while Express is 15 AUD.

INTERNATIONAL DELIVERY

All international orders are shipped via DHL Express.

FREE DHL EXPRESS SHIPPING WORLDWIDE* on orders over 199AUD

Please note that there may be duties and taxes levied on your shipment in your destination country. The receiver is solely responsible for paying any customs charges.

To easily calculate shipping simply take the following steps:

Add your desired products to cart then head to the cart page and use our shipping calculator by entering your country of origin and postcode.

RETURNS AND REFUNDS

Any item can be refunded if it is returned within 14 days from the date you receive your parcel. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be able to return your product, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product.

Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit.

Shipping costs are the responsibility of the customer and are non-refundable.

REPLACEMENT PROCESS

If your products are faulty, broken or damaged in transit please email us at info@noemiofficial.com within 2 weeks of receiving your order with your order number and image/video of the products you received as well as the packaging it arrived in.

PLEASE RETURN YOUR ORDER TO:

PO BOX 549, Coorparoo 4151, QLD, Australia

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at info@noemiofficial.com

If getting in touch about a return, please include your order number and product details in the email.